cybr:co is committed to handling personal information securely and transparently, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, use, store and disclose personal information through our website, services and team.
1. Information we collect
Information you give us
- When you use our contact form: your first and last name, organisation, work email, the topic you choose and your message
- Enquiries and job applications (including CVs) you send us by email, such as to careers@cybrco.au
- Contact details you share with us directly, such as a phone number
- Information shared during consultations, workshops or engagements
Information collected automatically
- IP address and device information
- Browser type and operating system
- Pages visited and time on site
- Referring site or search query
We use this to understand how the site is used and to improve it.
Cookies
We use cookies to make the site work, analyse how visitors use it and improve performance. You can manage or disable cookies in your browser settings.
2. How we use personal information
- To respond to your enquiries
- To provide our consulting and managed services
- To manage client relationships
- To improve our website
- To meet our legal and security obligations
- To send updates or marketing — only with your consent
We do not sell personal information.
3. Disclosure to third parties
We use Salesforce, a customer relationship management (CRM) platform, to store and manage enquiries submitted through our website. Job applications sent to careers@cybrco.au are kept in our own email and recruitment records and are not added to Salesforce.
We may also share information with hosting providers, email and communication platforms, and professional service partners. They must protect it and use it only for the purpose we provided it.
We may also disclose information where required by law, or to protect the security and integrity of our systems.
4. Data storage & security
No method of transmission or storage is completely secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.
We keep personal information only for as long as we need it to respond to you, deliver our services or meet legal obligations, then securely delete or de-identify it.
5. International data transfers
cybr:co is Australian-owned and operated. Enquiries submitted through our website are stored in Salesforce on infrastructure hosted in Australia. Our service providers may occasionally access data from overseas to provide support.
Some other third-party systems we use may store or process data overseas. Where that happens, we take reasonable steps to make sure your information is protected to a standard consistent with the Australian Privacy Principles.
6. Your rights
You can ask us to:
- Access the personal information we hold about you
- Correct or update it
- Delete it, where the law allows
- Stop sending you marketing
Use the contact details below and we’ll respond within a reasonable time.
7. Complaints
If you’re concerned about how we’ve handled your information, please contact us first so we can make it right.
If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Third-party links
Our website may link to other sites. We’re not responsible for their privacy practices or content.
9. Changes to this policy
We may update this policy from time to time. The current version will always be on this page, with the date it was last reviewed.
Contact us
Questions or requests about your privacy:
Privacy Officer, cybr:co Pty Ltd
info@cybrco.au
Contact form